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DANA deposit and withdrawal

DANA is one of the fastest payment rails we support at mahkota338. To deposit via DANA, log into your account, navigate to Deposit, select DANA, and confirm the amount (minimum our welcome offer; maximum our welcome offer per transaction). You are redirected to DANA's login page, where you authenticate with your PIN or biometric. Once confirmed, the funds credit to your mahkota338 balance in seconds to subject to verification. For withdrawal, go to Withdraw, select DANA, and enter your registered DANA phone number. We process the request within subject to verification of our review approval. DANA returns funds to your wallet immediately upon settlement from our bank partner. Most DANA withdrawals complete within subject to verification total. If a deposit does not appear within subject to verification, contact support with your transaction reference number. DANA deposits are non-refundable once sent; however, if the transaction fails, your balance is credited automatically within 2 hours. For larger amounts or frequent use, DANA daily limits may apply based on your account tier and your own DANA account tier.

OVO and GoPay usage

Both OVO and GoPay are digital wallets popular across Indonesia, and mahkota338 accepts both via our payment partner network. Before your first OVO or GoPay deposit, link your wallet: in the Deposit section, select OVO or GoPay, and confirm the phone number associated with that account. You authenticate directly with your wallet's PIN. From that point, future deposits are saved to a "linked payment" list for faster checkout. OVO deposits range from our welcome offer to our welcome offer; GoPay similarly supports our welcome offer to our welcome offer. Both typically credit within subject to verification. To withdraw to OVO or GoPay, ensure your wallet is linked in your Account Settings under Payment Methods. Request a withdrawal amount and select the OVO or GoPay destination. Settlement takes subject to verification for OVO and subject to verification for GoPay, depending on their clearing window. If you change your phone number, you must re-link your wallet. KYC (ID and proof of address) is required before the first withdrawal, regardless of payment method.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are assigned to your mahkota338 account and allow you to deposit directly from any Indonesian bank. When you choose Bank Transfer at Deposit, our system assigns you a unique VA code for BCA, Mandiri, BRI, or BNI (your choice). You then transfer from your own bank account to the VA number within 24 hours; the amount and reference code must match exactly. Once our bank partner confirms the incoming transfer, funds credit to your mahkota338 balance within subject to verification. Virtual account minimum deposits are typically our welcome offer; maximum depends on your bank and our daily processing capacity. For withdrawal to a bank account, you must provide your bank name, account number, and account holder name during KYC verification. Withdrawals to linked bank accounts are processed within our subject to verification review window, then transferred back to your bank within 1–4 business hours depending on the receiving bank's settlement schedule. Weekend and holiday transfers may take longer. Keep your VA code safe; share it only with people you authorize to deposit on your behalf. Each VA code is unique to your account and expires 24 hours after assignment.

Fees, limits and verification

mahkota338 does not charge deposit fees for any payment method; all costs are covered by our platform. Some payment providers (e.g., your bank) may deduct a small transaction fee on their side, which is between you and your provider. Withdrawal fees similarly are not charged by mahkota338. Deposit and withdrawal limits are tiered by account age and verification level. New unverified accounts can deposit up to our welcome offer per transaction and our welcome offer daily. Once you complete KYC verification (ID and proof of address upload), limits increase to our welcome offer per transaction and our welcome offer daily. Limits reset at 00:00 Jakarta time. Cumulative monthly deposits may also be subject to review if they exceed our welcome offer due to regulatory requirements. KYC verification is mandatory before your first withdrawal. The process requires a clear photo of your government-issued ID (passport, KTP, or driver's license) and proof of residence dated within the last 3 months (utility bill, bank statement, lease letter, or municipal address document). Upload both documents via the Verification page; our team reviews and approves within 1–4 hours on weekdays. Weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may see longer review windows.

Resolving a stalled transaction

If a deposit does not appear in your mahkota338 account within the expected timeframe (DANA: 20 min; OVO: 30 min; GoPay: 35 min; Bank VA: 50 min), take these steps: First, check your account Deposit History to confirm the status. If the deposit is marked "Pending," wait another subject to verification and refresh. If it remains Pending after subject to verification total, contact support via in-app chat or email ([email protected]) with your transaction reference number and screenshot of the confirmation from your payment provider. Our team investigates with the payment partner and confirms receipt or failure within 2–4 hours. If the deposit was confirmed by your provider but did not credit our system, we issue a manual credit within 24 hours. If the deposit failed on your provider's side, you retain the funds in your wallet or bank account; no refund is needed. For withdrawals under review longer than the stated window (e.g., a bank withdrawal not completed within 6 hours), contact support immediately. Withdrawals may be held for additional verification if: (1) it is your first withdrawal, (2) the amount is unusually large (more than your typical session amount), (3) your KYC documents failed review, or (4) the payment method has not been linked before. In these cases, we notify you in-app or via email. Provide any additional information (e.g., updated KYC documents) promptly. If your withdrawal is cancelled or rejected, the funds return to your mahkota338 balance and you can attempt another request.